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Introduction to supporting volunteers: Plan and Include (Part 1 of Volunteer Journey)

7th September 2021 @ 10:00 am 1:00 pm

Please note that this course will be delivered via Zoom.

Booking for this course will close on Thursday 2nd September at 9am.

A practical introductory course equipping you for your journey to becoming an outstanding volunteer manager and an inspiring volunteer leader.

Course content

This course has been developed to give participants the confidence and preparation for involving and retaining volunteers. During the course, participants will be challenged to think beyond what’s needed for the traditional volunteer, gaining an understanding of today’s volunteers and what their organisation needs to have in place to give them a great experience.

This course is for people who manage or supervise volunteers especially individuals who are new to involving volunteers.

The session covers the first stages of volunteer management from preparing to involve volunteers, attracting the right volunteers, including more people in your offer and how to getting them started.

During the session you will be challenged to think beyond what’s needed for the traditional volunteer, gaining an understanding of today’s volunteers and what your organisation needs to have in place to give them a great experience. The session will look at formal and informal volunteering and includes the emergence of digital volunteering. Participants will spend time devising a clear action plan for their organisation and volunteers.


Questions you will be able to answer:

•       What is Volunteer Management and why do (or don’t) people get involved?

•       How to prepare your group to involve volunteers and attract the right kind of volunteers?

•       How to turn interest into action, and get volunteers started in your organisations?

Meet the trainer

I am one of Community Action Suffolk’s Volunteering Services Officers and have over 20 years working within the voluntary and community sector. I have a deep passion for assisting communities to grow and evolve and believe training and up-skilling are crucial routes to development.

Faye Smith

Further information

We promote the concept of the Volunteer Journey – Plan, Include, Support and Celebrate and cover this in two courses: Plan and Include (Part 1) and Support and Celebrate (Part 2). We recommend booking both to get the full benefit of understanding the Journey of managing volunteers.

In addition we offer courses on Innovative Approaches to Volunteering, Volunteers and the Law and Dealing with Challenging Volunteer Situations.  These sessions will deepen your knowledge around volunteer management and creating a better experience for you, your volunteers and beneficiaries.

£40 for VCSE and parish/town councils. £55 all others