Safeguarding is everybody’s responsibility. If you are working with children, young people and vulnerable adults Community Action Suffolk can support you to develop a good understanding of the risks to their safety and how to manage these.

Please use the resources and information on this page to support your work with children and adults appropriately and to ensure your group/organization provides a safe service based on proven, effective safeguarding policies and procedures.

Community Action Suffolk has wide ranging knowledge and experience of delivering safeguarding training and providing policy and procedural guidance. These are in accordance with the Suffolk Safeguarding Children Board and Suffolk Adult Safeguarding Board recommendations to support groups working with children and young people and vulnerable adults.

Are you concerned about a child or an adult?

Follow the flowchart from the Suffolk Safeguarding Children Board and, if appropriate, telephone and refer:

  • Customer First:
    • As a professional, contact Customer First on 03456 066 167
    • For members of the public, contact Customer First on 0808 800 4005 (24 hours)
  • Suffolk Police: 101 (non-emergency)
  • In an emergency do not delay, ring 999


We offer a variety of training courses on safeguarding:

  • Introduction to safeguarding children and young people (Group 1-2)
  • Introduction to safeguarding vulnerable people / groups
  • Signs of Safety for Schools and Partner Organisations (Suffolk County Council)

View our all our upcoming training courses here.

Online resources

Multi Agency Safeguarding Hub (MASH) – Professionals helpline

Please note: The advice line does not replace an individual organisations safeguarding processes, these should be followed first. If following consultation more information comes to light or the situation changes, a professional can seek further clarity by calling the consultation line again.

Alternatively, if they feel that the response that have received does not meet the needs of the child/family or leaves a child at risk of harm, they can still make a referral in the usual way or escalate their concerns through their organisations safeguarding process.

The consultation line number is 03456 061499 and is open at the following times:
Monday to Thursday: 9am to 5pm
Friday: 9am to 4:25pm

For more information on the MASH visit

Allegations Management reporting and support

Contact details for Suffolk County Council LADO’s
Tel: 0300 123 2044


CAS Safeguarding Support Team