Booking and payment
- For current course costs and dates, please refer to www.communityactionsuffolk.org.uk/training
- Courses must be paid for at the point of booking. Ensure you have a credit/ debit card or PayPal account to make the payment at the point of booking, read the course content to ensure the course will meet your training needs and that you are able to meet any pre-requisites, where stated
- Bookings must be made using the Community Action Suffolk Online Booking system.
- If a course registration is completed by an individual other than the named attendee, it is the responsibility of the person booking the place to ensure the attendee is suitable for the course and that the course is suitable for them and is available to attend.
- Where a session is delivered in partnership with another provider we may share the booking details with them, in line with our Data Protection policy
- Completed bookings will automatically be confirmed via email at the time of booking. The confirmation also serves as a receipt.
Cancellations and Amendments
- All cancellation and booking amendment requests must be confirmed in writing by email to [email protected]
- Note when amending a booking:
- Requests to amend a booking by transferring the booking from one date to another will be treated the same as a cancellation with appropriate cancellations charges applied, with the following exception:.
- In the event of an individual named on the booking form cannot attend, we will accept substitution of another delegate on the condition that written notification of the substitution has been received and authorised by us prior to the course date.
- Changes will become effective on the date of written confirmation being received.
- The appropriate cancellation charge will apply based on the date your cancellation or amendment is received, as shown below:
- 21 calendar days or more before the event: Full refund
- 1-20 calendar days before the event (inclusive): No refund will be given
- Failure to attend: Treated as late cancellation and no refund given
- Valid refunds are made back to the card/PayPal account on which the original payment was made within 10 working days of notifying the Training email address
- It may be necessary, for reasons beyond the control of Community Action Suffolk to change the content and timing of the programme, the date, the venue or the tutor.
- In the event of cancellation of a course by Community Action Suffolk, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed. Community Action Suffolk shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation, etc.
Extenuating Circumstances
If you are unable to attend any of the course due to extenuating circumstances and want to request a refund you must inform Community Action Suffolk in writing via email to [email protected]
