The Volunteer Journey – Creating your action plan. How to Plan, Include, Support and celebrate volunteers

This session is being delivered using Microsoft Teams. Create a volunteer experience that attracts, supports and retains volunteers — even in a sector where volunteer numbers are falling.

The Problem It Solves
Organisations struggle with volunteer recruitment and retention due to unclear roles, inconsistent induction, weak communication, and lack of structure.

What you will you learn
• How to plan the volunteer experience end to end: Plan with clarity. Include with intention. Support with consistency. Celebrate with authenticity.
• Creating clear volunteer pathways
• Setting expectations and boundaries
• Building an inclusive, accessible volunteer culture
• Creating an actionable volunteer management plan
Who It’s For
• New volunteer managers
• Staff inheriting volunteer responsibilities
• Micro charities with limited systems
• If in the position of reviewing organisational practices

Impact — What Changes
Previous participants report:
• Greater confidence
• Stronger volunteer communications
• Clearer volunteer agreements
• Improved induction & onboarding
• Better retention strategies

The Volunteer Journey is not a single event — it is a lifecycle.
You transform volunteers from helpers into ambassadors.

Kerry from the Volunteering team will be taking you through this training session. Kerry has a background in Community development, volunteer coordination and is herself a volunteer. This experience helps Kerry to understand the challenges faced by those who manage volunteers and what it is like to be a volunteer.
If you wish to contact Kerry prior to the session to discuss any of your access needs, you can do so by emailing her on [email protected] or please ring the main reception to leave your contact information so you can be called back.
Tel: 01473 345400

This training session is being held on Microsoft TEAMS. Please note you do not need a Microsoft account to access these.

Please ensure that you are able to access the link in advance so that we can start the session on time. If you do not have a TEAMS account, you just click on the link and then use the ‘open in browser’ option. Please ensure that you have your name correct.
If you discover you have any issues, please contact the office on 01473 345400 to raise this.