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Business Services at CAS LTD – Property Claims

Should you need to make a claim due to the ongoing bad weather please refer to the contact details below and contact the relevant insurer at the earliest opportunity:

Insurance CompanyTelephone NumberEmail AddressEmergency Out of Hours Number
Zurich0800 0280 336farnboroughpropertyclaims@uk.zurich.com 
Hiscox01206 773899property.claims@hiscox.com 08702 416 257
RSA0330 102 4100promise.propertyclaims@uk.rsagroup.com0345 300 4006
The Military Mutual01204 860427tpasolutions@questgates.co.uk0121 411 0535

Please see the following tips should you suffer damage and need to make a claim:

  • Notify your insurance provider at the earliest opportunity.  If you need to make any emergency repairs, inform your insurer before carrying them out so that they can consider this as part of the overall claim.
  • Stay safe; don’t put yourself in danger. Leave work like fixing a roof to the professionals.
  • Flood; if your property is flooded, turn the power off. Move any items which may be damaged upstairs if possible.
  • Mitigate risks; under the terms of your policy, you are required to ‘mitigate’ against further damage or losses.  
  • Evidence your claim; don’t throw damaged items away as they will help you to evidence your claim. If it is impractical, for example a damaged carpet, then keep samples to show it to the loss adjuster and take photos of any damage. Also, keep receipts as this can prove how much you have spent to make good damage and ensure you get paid the full amount for your claim.
  • Gates and fences are generally not covered under property policies.