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Websites and IT services

IT Services

IT Services at CAS (a trading subsidary of Community Action Suffolk, Registered Company Number 04281770) is able to offer a suite of IT services to charities, social enterprises, businesses and individuals, including:

  • website design
  • IT support
  • broadband
  • website hosting
  • email & cloud services 

With many years experience of providing of IT services and with a dedicated helpdesk based in Ipswich our team can support you in what you are looking to achieve from IT.

Visit our new website www.suffolkonline.net for full details.

Website Design

We offer uniquely designed, great value website design packages that meets your needs. Whether it is a high end site with e-commerce and password protected members area, or a simple site that you can edit yourself with a news feed, we can do it all. See our portfolio of websites to see the breadth and quality of work.

We don’t just supply the website and leave you to it: we provide you with all the knowledge and support you need via illustrated user guides, training and we have a dedicated helpdesk to help you, once your site goes live.

Website Hosting & Domain Registration

Alongside our website design services we also offer great value and quality website hosting and domain name registration that you need to get your website live and kicking! Ensure your website is active, secure and available 24/7 with our Website Hosting packages.

IT Support

At the heart of all our services is the key notion of support. We believe that without the knowledge of backup support when something goes wrong IT can often feel a scary place. At Community Action Suffolk we have a dedicated helpdesk based in Ipswich which supports all our products and services. Should you have a problem, you will come through to a knowledgeable professional who is based just down the road!

Our IT Support packages offer excellent value for money and give you access to telephone, remote and on-site support services. With over 20 years’ experience, our helpdesk staff we have the knowledge to provide solutions and give your IT systems the love and care they need.

Broadband

As our own Internet Service Provider we can offer you limited or unlimited broadband packages depending on your requirements. These packages don’t skimp on quality and you get the very best connections available. Our backup support ensures that your business or organisation can continue to operate in the digital age. We all know how important an internet connection is, so the connections we supply are some of the best in the marketplace and on top of that we provide a locally based dedicated helpdesk to help you in your hour of need.

Email & Cloud services

We also offer standard or cloud-hosted email services. Whether you simply require a mail account with webmail access, or a more complicated cloud-hosted Microsoft Exchange account with shared tasks, calendars and much more, we can do it all. These come as standard with our backup support, so with communication at the heart of every organisation if there is an issue, we can get you back up and working as soon as possible.

Testimonials

“IT Services at CAS have been my Internet provider since February 2003 and I cannot thank the team enough for all their help in ‘sorting out’ problems that I have experienced during this time, everyone has always had the time to help me.” – Bob Hall, Broadband Customer

“We approached IT Services at CAS for a quote to install six new PCs and a server in our office. Matt and Danny came to the office to discuss our needs and to look at the existing set-up which was badly in need of modernisation. They advised us of the best system to suit our needs and searched for the most cost effective equipment for us, bearing in mind our budget. The equipment was installed with minimal disruption to our office and is now running well. The Team has been very attentive in clearing up the initial minor teething problems we experienced, both by telephone and by visiting us.” – Rebecca Crerar, Suffolk Refugee Forum, IT Support Customer

For further information visit www.suffolkonline.net

Contact

IT Services at CAS
support@suffolkonline.net
01473 345305

Matthew Morling, IT Manager
matthew.morling@communityactionsuffolk.org.uk
01473 345321

Visit Suffolk Online website for more information and examples of our work.Opens a external web page

OneSuffolk “Low Cost” Websites

OneSuffolk is a pioneering service that was developed in 2003 by a partnership of all the local authorities in Suffolk and the Police.

Its aim is to provide support to the people of Suffolk by enabling parish councils, community and voluntary organisations to communicate information about their particular service or geographical area through a “free” website with a *small annual hosting charge.

Now operated by our friendly and experienced IT team at CAS, onesuffolk continues to be a ‘go to’ service for the sector as a first step to digital success.

What’s included:

  • A website, that can be edited from any PC or device
  • A “onesuffolk.net” website address (Free of charge)
  • Website hosting in a secure location, backed up every night (for a small annual charge)
  • A dedicated helpdesk, manned by 3 knowledgeable professionals between the hours of 9am and 5pm, Monday to Friday (excluding Bank Holidays and the Christmas period) to deal with any user queries.
  • Access to a set of online training materials and access to a wider training resource

Website features:

  • Easy to use editor
  • Secure and updated system
  • Mobile friendly as standard
  • A variety of added functionality available to you i.e. social media integration, polls, forms, events calendar, news section – all by a few clicks
  • Modern design and layout choice
  • Search engine friendly
  • SSL Certificates available (extra charges applicable)

*The hosting charges are as follows:

Support wise, CAS has a dedicated helpdesk with professsionals ready to help you with your website if you need it. CAS also will continue to offer a suite of online training materials already published on the website and in the near future offer training courses on the onesuffolk platform.

  • £35 +VAT per annum for Voluntary and Community Groups, Charities and Social Enterprises
  • £50 +VAT per annum for Town and Parish Councils
  • £70 +VAT per annum for Businesses

Operating for over 15 years, we have a rich history of supporting not only the community and voluntary sector but also social enterprises and small businesses and indeed many of the products within our portfolio have been designed and priced with these sectors in mind. It’s this experience and understanding and locally based IT Helpdesk which provides the foundation of what IT Services at CAS can offer.

CAS is a Suffolk-based charity and company with experience of providing IT and web services, as well as training advice and networking opportunities, to the voluntary and community sector. The onesuffolk service is a logical extension to the services we already offer and we believe their experience in serving local communities means that we are well placed to provide the best possible future for the service.

Visit the onesuffolk websiteOpens a external web page