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Volunteer Journey

The Volunteer Journey is how an organisation enables a diverse range of people to volunteer, ensuring they feel supported, valued and can measure their impact. With an outcome that every volunteer has an enjoyable experience and tells others.

“One of the greatest gifts you can give is your time”

The Volunteer Journey allows managers and coordinators to focus on different stages of the volunteer experience. You may decide to first focus on one stage of your volunteer journey.  You do not need to complete the entire journey at once.

1. PLAN

The first part of CAS’s Volunteer Journey is how you PLAN for Volunteers’ involvement within your organisation.

2. RECRUIT

The second part of CAS’s Volunteer Journey is how you RECRUIT for Volunteers’ involvement within your organisation.

3. SUPPORT

The third part of CAS’s Volunteer Journey is how you SUPPORT volunteering in your organisation.

4. IMPACT

The final part of CAS’s Volunteer Journey is how you look at IMPACT of Volunteers’ involvement within your organisation.

Does your organisation have a clear Volunteer Journey?

Community Action Suffolk’s volunteering team has spent time creating this volunteer journey based on experience and best practice.

The Volunteer Journey reflects a volunteers’ experience with your organisation, shows how volunteers’ involvement is planned for and how staff are supported in volunteer management. A well planned Volunteer journey will ensure volunteering is embedded in every part of the organisation.

Does your organisation offer an enjoyable, inspiring and supportive experience for your volunteers?

CAS can support you with every aspect of Volunteering and the volunteering team can help you create a Volunteer Journey suitable for your organisation.