Join Our Network

Volunteer Journey

The Volunteer Journey is how an organisation enables a diverse range of people to volunteer, ensuring they feel supported, valued and can measure their impact. With an outcome that every volunteer has an enjoyable experience and tells others.

“One of the greatest gifts you can give is your time”

The Volunteer Journey allows managers and coordinators to focus on different stages of the volunteer experience. You may decide to first focus on one stage of your volunteer journey.  You do not need to complete the entire journey at once.

Watch this 2 minute film on the Volunteer Journey


The first part of CAS’s Volunteer Journey is how you PLAN for Volunteers’ involvement within your organisation.


The second part of CAS’s Volunteer Journey is how you INCLUDE Volunteers’ involvement within your organisation.


The third part of CAS’s Volunteer Journey is how you SUPPORT volunteering in your organisation.


The final part of CAS’s Volunteer Journey is how we CELEBRATE Volunteers’ involvement within your organisation.

Contact Information

For information about training in the Volunteer Journey or you are interested in booking a bespoke course, solely for your organisation then contact the CAS Volunteering Team:
Email: [email protected]
Tel: 01473 345400

Community Action Suffolk’s Volunteering Team offers a range of resources from a Best Practice Toolkit, Networking Sessions, Training and 1:1s. Email [email protected] for further information. 1:1s are dedicated time spent with you to go through an Interactive Guide for Volunteer Managers to plan their Volunteers’ Journey with your answers used to develop a simple, bespoke, action plan.

Does your organisation have a clear Volunteer Journey?

Community Action Suffolk’s volunteering team has spent time creating this volunteer journey based on experience and best practice.

The Volunteer Journey reflects a volunteers’ experience with your organisation, shows how volunteers’ involvement is planned for and how staff are supported in volunteer management. A well planned Volunteer journey will ensure volunteering is embedded in every part of the organisation.

Does your organisation offer an enjoyable, inspiring and supportive experience for your volunteers?

CAS can support you with every aspect of Volunteering and the Volunteering Team can help you create a Volunteer Journey suitable for your organisation.